#KeepitSimple 🚀 Simplifying WFM!

I’m thrilled to share an article I recently wrote for Assembled’s blog, where I explore a topic that lies at the heart of my workforce management (WFM) approach: simplicity. Over the years, I’ve seen firsthand how complexity, though often well-intentioned, can hinder efficiency, accuracy, and team morale. That’s why I firmly believe in the power of the #KeepitSimple principle to unlock better outcomes for businesses and teams alike.

Assembled, my all-time favorite WFM tool, embodies this philosophy beautifully. Unlike legacy tools that drown you in unnecessary complexity, Assembled focuses on what truly matters, delivering practical, effective, and intuitive solutions that empower teams to thrive. Their amazing support and tailored solutions make them a standout partner in achieving WFM excellence.

In the article, I delve into how overengineering WFM systems can create more problems than they solve and offer actionable advice on reclaiming simplicity to drive success. Check it out here: The cost of complexity: Are you overengineering your WFM?

What you’ll learn in this article:

• How complexity in WFM can hurt performance, accuracy, and costs

• The hidden pitfalls of managing too many queues and skills

• Why consolidating queues leads to better forecasting and scheduling

• Tips for simplifying tools, metrics, and processes

• How cross-training agents boosts flexibility and efficiency

Discover why less is more in WFM and how to embrace simplicity for better results.